Alex Klein-Conrad
11103551
Online Tech. Writing

1. What are five distinctions among memos, letters, e-mail, instant messages, and text messages?
Email is very convenient, letters leave the workplace where as memos are only used internally, text messaging is very fast and concise but costly, Instant Messages are very useful for Diverse groups

2. Why is a subject line in a letter, memo, or e-mail important, and what are the components of an effective subject line?
The subject line allows reader to know what emails are important and which ones they may just skim over. Subjects must be concise and convey time and urgency

3. What do you hope to accomplish in the introduction to a memo, letter, or e-mail?
Clear cut why you are writing to them and what is conveyed in the letter, memo, or email

4. Why should you be concerned with document design in a memo, letter, or e-mail?
Design is important because it allows the reader to know the feeling of what the article will convey.

5. Why should you be careful when using highlighting techniques in e-mail?
Many email platforms will not display many packages and may look unprofessional from their end.

6. What should you include in a conclusion to a memo, letter, or e-mail?
Any follow up information if needed and contact information and a departure statement.

7. How do the audiences differ among memos, letters, and e-mail?
Memos are strictly internalized in the company where emails and letters can be either internal or external.

8. How can clustering or mind mapping be valuable to you as a form of prewriting a memo or e-mail?
Makes it easier to decide which valuable information should go where.

9. What are three benefits of using instant messages or text messages in the workplace?
Increased speed, Improved efficiency, and more personal than email

10. What are three challenges of using instant messages or text messages in the workplace?
Security Issues, Employee Personal abuse, and Netiquette